Your Cart

Distance Sales Agreement

Distance Sales Agreement


1. Parties


Title: URBANAC Textile Design and trade. CO. LTD.

Address: Mehmet Nesih Özmen Mahallesi Gülsever Sokak No: 7C-13 Blok Merter, 34173 Güngören / Istanbul

Phone: + 902126436097

Email :

1.2. SET

Name / Title :

Address :

Phone :

E-mail :


2.1. Product

The type, quantity, model, sales price (including taxes) of the product are stated below and this information is accepted by the buyer.

Product Code Product Name unit sales price (VAT included) installment / advance installment sale price (VAT included))

2.2. Payment and delivery methods

Sale Price :

Shipping Fee :

Total Amount :

Payment Method :

Delivery Address :

Billing Address :


3.1. General Provisions

No additional costs are incurred to consumers due to the use of the website.

3.2. Products

3.2.1. Information about the products is available on the website and is provided in accordance with the Law No. 6502 on Consumer Protection.

3.2.2. We will make every reasonable effort to ensure that all details, recipes, pictures of the products appearing on the website are accurate at the time that such information is entered into the system; however, to the extent permitted by applicable law, we do not guarantee that such product details, recipes and pictures are accurate, complete, reliable, up-to-date or error-free.

3.3. Prices

3.3.1. All prices specified for products available through the website are prices including VAT at current rates and are expressed in Turkish Lira (TL) and Dollar (USD).

3.4. Placing The Order

3.4.1. If an order confirmation is not received within 24 hours after the order is placed, the customer can contact us at +902126436097 for support.

3.4.2. If customers have any questions or concerns when placing an order, or if they want information about a previous order, call+902126436097 or they can contact us by email at. Customers are advised to have their order numbers ready for the fastest service.

3.5. Payment Options

3.5.1. Customers can pay for the products by credit card. The following cards are accepted for payment:



3.5.2. We do not accept credit cards with billing address outside Turkey.

3.5.3. Customers will not be charged for any product until the shipment has been made.

3.5.4. For the customer's security, the customer's invoice name and address must match the credit card used for payment. We reserve the right to cancel any order that does not meet these criteria.

3.5.5. All credit card holders will be subject to verification checks and permission from the credit card issuer. We will not be liable for any delay or failure to deliver if the issuer of the customer's credit card refuses to allow payment to be made to us either before or after payment for any reason.

3.6. Questions about the order

3.6.1. In general, the products are shipped within a few days of receipt of the order. Customers can contact +902122298865 with any information regarding shipping, or they can contact us by email.

3.6.2. Customers can check the status of their most recent order by visiting the Order Status page in the My Account area. This is the easiest and fastest way to get the most up-to-date information on customers ' orders.

3.6.3. When customers click on the Order Status page, they will be asked to log in with their email addresses and passwords. The order summary page will provide the customer with detailed information about his current and past orders. After shipping an order, the relevant tracking number, if any, will be displayed. Customers can also monitor the delivery status of the order with our courier by clicking on the “Sent” button under the order status heading. Some couriers ' tracking information may not be available until 24 hours after shipping the order.

3.6.4. Occasional orders or some of the orders are decommissioned by our system for various reasons. Some of these reasons include::

No order item(s)available

Impossibility in processing payment information

Failure to deliver to the given address

A double order should be issued

Cancellation at customer's request

3.6.5. If an order is cancelled, the customer will receive an email explaining the reasons for the cancellation. Customers will not be charged for any cancelled orders. If the customer wishes to place a new order or has any questions regarding the cancelled order, call +902122298865 or you can contact us by email.

3.7. Delivery

3.7.1. Orders Friday Monday to Friday (excluding public holidays) are processed and delivered only on weekdays. Saturday and Sunday orders will be processed on the next business day.

3.7.2. We can't send orders to Mailbox addresses.

3.7.3. Shipping charges will be paid by the customer and they will be shown separately on the order form and on the delivery receipt. No shipping charges will be charged for purchases over a certain amount that we may display on the website.

3.7.4. 48 Of The Act On Consumer Protection. if we do not notify the customer by e-mail that the ordered products, including temporary non-availability, are not available, the products will be delivered by the customer within 30 (thirty) days from the day after the order was placed.

4. Right To Withdraw

4.1. We are committed to delivering the best products available to our customers. If the customer feels that the product received from us does not meet their expectations, the customer shall have the right to withdraw from the contract without paying penalty if the product package is not opened within 14 (fourteen) days in exchange transactions and 7 days in return transactions as of the date of receipt of the products. There are no refunds and exchanges on discounted products.

4.2. The customer's intention to exercise his right of withdrawal is to provide us with the customer's order details, including the customer's order number and the date of the products to be returned. it can be reported by email from. In the order package, the customer will find a shipment containing the details of the order along with the details of the return process. If the products listed on the shipment do not match the products on delivery, the customer will notify us immediately by calling +902126436097.

4.3. After that, our customer service will issue a consent number and e-mail confirmation to the customer regarding the right to withdraw. Customer is advised to keep the permission number for future references to Customer Service and the matter.

4.4. If the customer returns the product for any reason, he will not be required to pay the costs of returning the products to us.

4.5. The right of withdrawal after use of the product to us, however, packaging, tape, seal, protective elements such as package, unopened, unused and in an undamaged condition and stored with the care provided and they are all appropriate to be sent as long as they are used, the whole of the price of the products, the change to revocation after receipt of 14 (fourteen) days undertake to refund the customer within. Refunds can only be made to the principal credit card used. We will send a notification email to the customer as soon as the refund is made.

4.6. It is strongly recommended that cargoes be shipped with Ups cargo, which requires signature upon delivery, which is a registered delivery service. We cannot be responsible for products lost during shipment.

5. Incompatibility

Article 8 Of The Law On Consumer Protection Of Products 8 to 12 of the law on consumer protection if it does not comply with articles. legal guarantees issued with the clauses shall apply. The customer shall have the right to return the purchased products from the contract with free repair, replacement with a double, discount on the sale price or return of the price ready to return. If the customer does not notify us of the incompatibility within 6 (six) months after it has detected the incompatibility, the customer shall waive these rights. If the mismatch occurs within two years of the delivery of the products, we will be held liable. In any case, the period for transactions with the intention of asserting a noncompliance that is not intended to be maliciously disguised by us shall end automatically after 2 years after the delivery of the products.

6. Applicable law and competent court

6.1. These Terms and Conditions shall be governed by Turkish law.

6.2. These terms and conditions, interpretation, validity and/or any dispute arising from the conclusion for consumer problems of the arbitral tribunal (within the monetary limits announced by the Ministry of Customs and trade) and the compulsory jurisdiction of the domicile of the customer or the seller will be subject to the consumer courts.

7. Contact Information

For any information and support regarding customer, products and methods of purchase through the website, you may contact us by email or by mail at the address listed below: